Retailer Pick Up FAQ
If you are having your mattress delivered, California law requires your retailer to offer to take back your old mattress at no additional cost. A few things to know:
- Delivery or set up fees for the products being delivered may still apply.
- The retailer has up to 30 days to take back your old mattress.
- The retailer may refuse to pick up the old mattress if it poses a health or safety risk.
California
Will Mattress Recycling Council’s Bye Bye Mattress pick up the old mattress from my home?
No.
The retailer, or a designated third party, will pick up your old mattress.
The retailer (or their designated third-party service provider) may work with us to recycle the old mattresses they collect from customers. During your purchase, ask your retailer about the pickup process and what to expect. Each has created their own procedures for meeting this requirement.
I bought a mattress online and it is being shipped to me. Will my old one still be picked up?
Yes.
However, the shipping service (e.g. UPS, FedEx, DHL, etc.) will not pick up your old mattress at the same time. Retailers using this type of delivery method have up to 30 days to arrange for the pickup of your old one. Ask your retailer about their pickup process and what to expect. Each has created their own procedures for meeting this requirement.
Are there reasons why my retailer won’t take back my old mattress?
Yes.
The law allows the retailer to refuse to pick up any mattress that is contaminated and poses a risk to personnel, new products, or equipment. The retailer makes this decision independently.
If the retailer refused to pick up your old mattress, contact your public works department or waste hauler to find out how to safely and properly dispose of a contaminated mattress.
My retailer won’t take back my old mattress because its “unacceptable.” Can Mattress Recycling Council’s Bye Bye Mattress program or the store refund my recycling fee?
No.
The California mattress recycling fee is not refunded when a retailer refuses to pick up an old mattress. The law requires retailers to collect the recycling fee on all mattress and box spring purchases.
The law also allows retailers to refuse to pick up old mattresses that are contaminated and pose a risk to personnel, new products or equipment. This decision is made independently by the retailer. Contact your public works department or waste hauler to find out how to safely and properly dispose of a contaminated mattress.
The retailer I’ve purchased from (planning to purchase from) does not seem to be complying with this law. What can I do?
Email us at info@byebyemattress.com or call 1-855-229-1691. Be prepared with your receipt and details regarding your experience.
Does the retailer have to recycle the old mattresses that they pick up?
Retailers may choose to use MRC’s Bye Bye Mattress program, but the law does not make recycling mandatory.
If I don’t plan to recycle an old mattress, do I have to pay this fee?
Yes. The fee applies to all mattresses and box springs sold in the states of California, Connecticut, Rhode Island and Oregon to fund these mattress recycling programs.
Even if you aren’t recycling your mattress right now, a mattress doesn’t last forever, and will eventually be discarded. This program uses a network of participating solid waste facilities, retailers, recyclers and other organizations to collect, transport and properly recycle old mattresses.
Not finding the answer to your question? Contact us.
info@byeybemattress.com or call 1-855-229-1691 (M-F from 9:00 AM to 5:00 PM Eastern)